We proudly stand behind the quality of our jewelleries and the customer satisfaction.
To exchange a product purchased from KHACHKAR,
- Item(s) purchased online can be returned online on khachkarjewels.com within two weeks from date of receiving the item(s). Any item that is personalized or customized in accordance with the buyer’s instruction shall not be eligible for a return.
- Item(s) purchased from a third party or re-seller must be returned to that same provider
- Returned Item(s) must be securely packed in the same condition as received with the original package along with the receipt and the warranty. If the product is used or damaged, it can no longer be exchanged. The retailer is not responsible for covering the shipping cost for exchanged item(s).
- Please contact us to arrange for the return, KHACHKAR team is available to provide further information and answer your inquiries
E-mail: [email protected]
Mobile: +961 76 116 868
I received my order but I want to exchange it with something else. How?
If you’ve already received your order, you have two weeks from date of receiving the item(s) to exchange as long as it meets KHACHKAR’s conditions. The item(s) must be in the same condition as received with the original package along with the receipt and the warranty.
How long does it take for the courier to pick up the item(s) I want to exchange?
Normally, our courier representative will contact you within 5 to 7 days from the day you processed exchange request.
I received my order defected. What to do?
Only in case of online purchase, if the product is defected during transit please contact us to meet your inquiries. We will ensure timely and satisfying solution.
Is there a refund policy?
We do not offer a refund policy.